Refund policy
We want every Squishdom order to arrive happy and squishy. If something goes wrong, we'll make it right. Here's how it works.
All sales are final
We can't accept returns or refunds if you change your mind or the item isn't what you hoped for. Please check the product page (photos, size and details) before you order.
When we refund or replace your order
If your order is:
- damaged when it arrives,
- faulty,
- different from what you ordered, or
- lost in transit,
just email us and we'll send you a refund or a free replacement. You choose which one. You don't need to send anything back.
How to tell us
Email squishdom.shop@gmail.com within 14 days of delivery. For a lost package, write within 14 days of the estimated delivery date. Please include:
- your order number,
- a photo of the item and the packaging (for damaged, faulty or wrong items),
- whether you'd like a refund or a replacement.
We reply within 1 business days.
What doesn't count as a defect
Our squishies are made in batches, and photo lighting and screen settings change how colors look, so your item's shade, size or softness may differ slightly from the photos. Small differences like these don't count as a defect, so we can't offer a refund or swap for them. If you get a different product than you ordered (another design or variant), email us at squishdom.shop@gmail.com with your order number and a photo, and we'll send you a refund or a free replacement.
Shipping and delays
Shipping to the US is free. Delivery usually takes about 8–14 business days. A delay by the carrier alone doesn't count as a problem with your order. If your package hasn't arrived 14 days after the estimated delivery date, email us and we'll look into it. See our Shipping policy for details.
Cancelling an order
You can cancel your order as long as it hasn't shipped yet. This is usually possible within 24 hours of placing it. Email us with your order number as soon as you can.
How refunds are paid
Refunds go back to your original payment method. Once we approve your refund, it usually shows up within 5–10 business days, depending on your bank.
Questions?
Email us at squishdom.shop@gmail.com. We reply within 1 business days.